Frequently asked questions
I have many files to work on. What types does your company work with?
PSD files are what our company prefers as this is generally what is easier to transform to other formats. We'll also work on other graphics files like Joint Photographic Experts Group files (JPG), Adobe Illustrator files (AI), and Portable Network Graphics (PNG) files as well. In order to accurately convert from PSD to HTML, we'll need to know the specific resolution that will be needed and have the font and image files to work with for these additional file formats.
How quickly can you complete projects?
The PSD to HTML completion time is generally 1-5 business days which is solely relevant to requirements. Bulk projects or ones of considerable size will increase that timeframe; make sure that you don't have any time constraints OR you at least let us know if deadlines are approaching.
Can running work be modified?
Since all work is done through what is called a 'mock-up', we cannot work with files or sites that are currently operating.
I see 'PSD' a lot. What is the definition of that word?
That acronym is the flagship of Adobe, and means "Photo Shop Design". The file that comes to you completed will have a .psd extension at the end of it signifying it's an Adobe design. We'll also work with common Adobe Illustrator or .ai files and even .png graphic files.
What standards of PSD file layouts are acceptable?
It's much easier and quicker for us to work with multilayered layouts; we will accept single layer files, however.
How long can my PSD's be for you to work on them?
We request that 2500 pixels be the longest .psd file we work on; should the length be unavoidable, we'd have to charge a subpage price for the overage.
If my site is compromised, will you keep backups of your work for me?
Should something adverse happen to your site that requires you to have another copy of your work sent to you, we'll have no problems in making a copy available to you up to 6 months after the work was completed.
If I need design work, will that be offered?
PSD to HTML and CSS is what we focus all of our energy on which is why we veer away from doing design work as it could potentially take us away from what we're really great at!
Are discounts ever applied to orders?
Our prices are extremely economical; in fact, few offer such comprehensive work for so little. Therefore, our prices reflect the bottom rate offered. However, from time to time we'll run specials that can be found through our social media profiles like Twitter and Facebook so make sure to follow our profiles and participate in discussions.
Will you accept partial payments to start?
We need full payment up front to begin working on your website projects due to past experiences.
Can I expect to see your company's namesake on my site?
We'll always remain a clandestine company; our work is handed off to you without our logo or name.
Does your company retain the code for your personal collection to show off?
We'll never keep your work to 'show off' unless you give us the express written permission to do so.
If asked to sign an NDA, will you work with that?
Sometimes you are in need of code for a highly confidential site, or one that many just require an NDA for other legal purposes. We will definitely work with you and sign your requested Non-Disclosure Agreement as needed without questioning the veracity of the form.
Will your code work in all browsers?
When we are busting out some serious code, we will always make sure to cross-browser test the scripting to make sure it conforms to the latest IE, Chrome, Firefox, Safari and Opera platforms so your site will not show errors when being accessed.
Does your firm work with Tables or Divs at any time?
Tablature data formatting is only used when absolutely necessary to make your site work well.
In the future, what if I have more pages to add?
We'll only charge you for the normal per-page rate at all times and, if you specify you're a return customer, we can easily work on the code from our memory to seamlessly work in your site.
Is your source coding done by hand?
Our programmers only use the most specific coding for your site and is not copy/pasted, scraped or stolen from any source. Our experience shows in each day's coding efforts.
How valid is your coding?
Our 100% W3C valid code will pass any W3C validation, anytime.
My site is already coded for HTML/CSS, will you guys do Wordpress for me?
No, we only work with HTML coding we have worked on ourselves.
Does your company assist in training me on CMS/Wordpress?
Any training or documentation related to your customer management or wordpress can be found here http://wordpress.org; we do not provide the training as we're too busy coding for you.
Since we employ some of the best coders in the industry, you'll get some of the best jQuery and AJAX work around.
What JS framework is used?
The only type that we'll use, and the one that's preferred by many, is jQuery.